AI support bots
An LLM-based support assistant that answers from your documents, hands hard cases to your team and keeps a record of every conversation.
It is a bot that talks to your customers in Telegram and uses a large language model to answer questions in plain language. Instead of a fixed menu, the customer types a question and the bot replies using the help articles, price lists and policies you give it.
It suits businesses whose customers already live in Telegram, such as crypto projects, communities, stores and service businesses.
We use retrieval: your documents are split up and stored, and for each question the bot looks up the relevant passages and hands them to the model. The prompt tells the model to answer only from those passages and to say so when it does not know.
This reduces wrong answers. It does not remove them.
The bot should know when to stop. We add rules for escalation: the customer asks for a person, the bot is unsure, or the topic is on a list you define, such as refunds, account security or complaints. The conversation is passed to your team with the full history, either in a private staff group or in your help desk tool.
Staff can reply as themselves or send the customer back to the bot.
Depending on scope, the bot can look up an order, check a subscription, create a ticket or tag a conversation in your CRM. Each integration is built as a narrow, logged action, so the model can ask for data but cannot change accounts on its own. If the bot also sells or manages members, see community management bots and our typical package ranges.
Language models can give a wrong or invented answer, even with good source material. Do not use one as your only channel for medical, legal, financial or security advice. Model providers also change prices, limits and behavior, and running a model costs money per conversation. We cannot promise an accuracy figure or a drop in support volume. We recommend a review period where your team reads real conversations and corrects the knowledge base.
Tell us if you need a bot, a Mini App, a game or a TON contract.
You get the plan, a typical timeline and a written price range.
You see working builds each week and launch with a tested release.
It depends on your needs, budget and data rules. We can build against a hosted model API or, where the volume and privacy needs justify it, a model you host yourself. We keep the model behind a thin layer so it can be swapped later. You pay the model provider directly, and we tell you what to expect during scoping.
It can. We reduce the risk by answering only from retrieved passages, telling the model to admit when it does not know, and sending uncertain cases to a person. No one can promise a language model never gives a wrong answer. That is why we add logs and a review step, so your team can find and fix mistakes.
A support bot is usually scoped as a core Telegram bot, typically $2,500 to $4,500 with delivery in 7 to 10 days, with knowledge-base search and handoff added on top depending on scope. Typical figures depend on integrations and the size of your content. You get a written quote after a scoping chat, and timelines assume timely feedback.
Most modern models handle many languages, and the bot can answer in the language the customer writes in. Quality varies by language, so we test the languages you care about with your own questions. Your source documents can stay in one language, but you should have a native speaker review a sample of replies.
Ready to build on Telegram? Message us on Telegram or WhatsApp with what you want to build and your timeline. Chat on Telegram Chat on WhatsApp
